| Course | |||||
|---|---|---|---|---|---|
 | $19.00 Unlocking Your Potential (CM001)Do you ever feel like you’re capable of, well, more? You know deep down you should be reaching for the stars but instead you go through your days feeling more like you’re lost in space. Well, maybe it’s time for you to unlock your true... | ||||
 | $19.00 Discovering Your Strengths and Weaknesses (CM003)To succeed in your career, you need to be able to identify the things you’re good at. Whether you realize it or not, you have your own unique talents and skills that form your personal strengths at work. By discovering these strengths, you can... | ||||
 | $19.00 The Importance of a Mentor (CM004)Have you ever thought how nice it would be to have someone at work looking out for you? Someone who gives you advice and guidance as well as a high five when you do a good job? Well, that’s exactly what a mentor is. It’s someone with... | ||||
 | $19.00 Your Personal Brand Story (CM005)You know that part of the interview that everyone dreads? The part where they ask you what makes you unique? Well, actually, that’s one of the most important questions you should be asking yourself throughout your career. The things that set... | ||||
 | $19.00 Achieving Clarity (CSA04)Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message... | ||||
 | $19.00 Anticipating Customers' Needs (CSM02)There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet all of their needs. Especially the ones they weren’t even aware of. But doing this successfully... | ||||
 | $19.00 Customer Service Coaching (CSM03)Whether they’re in face-to-face or remote roles, customer service employees are essential to the customer experience. So, it’s worth taking the time to make sure they’re developed and encouraged to progress professionally. Coaching ensures... | ||||
 | $19.00 Managing Remote Customer Service Teams (CSM04)It’s likely the organization you work for has already realized the benefits of remote customer service teams. Remote working can save money for employees and companies. And employee well-being and stress levels can also be improved. But what... | ||||
 | $19.00 Customer Service through Social Media (CSM05)Imagine working in a restaurant where 1 of your customers complained about their food. You wouldn’t dream of ignoring them. Being rude or failing to address their specific concern wouldn’t be acceptable either. Making sure that you know how... | ||||
 | $19.00 High-Touch Customer Service (CSM06)Are you impressed when a business gives you a personal reply rather than an automated email response? Then you’ve probably been on the receiving end of high-touch customer service. This approach to customer service is a good way to keep... |
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